Our money-back guarantee does not apply to rerouted shipments. Reason of review: Problem with delivery. DHL’s customer service number is 317-554-5191. But it is signed by a wrong recipient that I don't even know, in a wrong … If you keep something delivered to your address in error, and you know the item does not belong to you, then you have stolen it. Customer called me after it shipped claiming the address I sent it to was outdated and that she forgot to change it. On the anticipated day of delivery, we tracked the package and noticed that it stated that the package had been delivered. The numbers might get switched around during the delivery process or the written address could be hard to read. Had an order last week, $148.00 order with free shipping included. Product or Service Mentioned: Fedex Ground Delivery Service. A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. Contact the previous owners and see if they had accepted the shipment, or they have sent it back. Alternatively you can request to hold the shipment at a FedEx location for pickup instead of delivery. Then your package is most likely delivered to your old address. Since 6515 would only be 1 … Preferred solution: Deliver product or service ordered. The correct address was 6315, but the company shipped to 6515. A reroute includes a change: From one street address to another in the same city And you might also be in violation of postal codes. It was sent to her old address. Was this helpful? FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." If you realize that you shipped a package to the wrong address, DHL has excellent customer service and will work with you to get the package delivered to the correct location. If you are the shipper, you must contact FedEx Customer Service to change the address. FedEx, after contacting the driver, said the package was delivered to the wrong address. Ordered a package from Florida, and the shipper had a typo in the address. The person authorised to pick up the package will require a photo I.D. If you need further detailed delivery information, please call FedEx Customer Service at 800 FedEx (800 33339). Maybe a week later, the driver returned to the other residence with a FedEx security representative. Certain house or apartment numbers might be challenging for the courier to understand. What can I do? FedEx can reroute a shipment if it is authorized by the sender. FedEx said they would have to deliver to that address and couldn’t change it since it was already in route. Fedex delivered to wrong address and is SLOW to help Jun 20, 2015 6:57:27 AM Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. Neighbors from several Anne Arundel County communities say they are having problems with package delivery, from packages being left at the wrong address to them being marked delivered … Fedex Pros: Online package tracking. How can I confirm that my package was shipped to the correct address? Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. If you have not changed the address , and yet the tracking status tells your package was delivered, you … Monetary Loss: $450. FedEx Shipments. ... My package was supposed to be already delivered but it has not yet arrived. Somehow the package was delivered to a random location in Houston, TX. Why Did the Package Go to the Wrong Address? There are a lot of reasons why the wrong package might end up at your house or apartment. Hence the FedEx Money Back Guarantee does not apply to shipments where the delivery address was changed. 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