The room was clean and typical of Westin properties. She even said that that's unacceptable and will give us another room and free breakfast. Does The Westin Portland Harborview offer free airport shuttle service? Coffee packets were designed for a 4 cup coffee maker and was so strong I had to add water to it. Providing satisfying and comfortable stays is always what we strive for. Jan 4, 2021 by Customer Service, Hotel Management. We are responsibly acting with in all CDC and County guidelines to ensure your meeting is set up for success. Dear Local R,Thank you for your feedback - I'm sorry you left with second-rate feelings about our property. This is an old property in which you are paying top dollar for a property that is still left decaying. Corresponding with you will help us identify how an incident such as this could have occurred so we can put preventive measures in place for future. The hotel was developed by the Rines family, Portland businessmen who owned Rines Brothers, a major local department store. Overall would highly recommend. The lobby is still dingy as was the room. The staff was very attentive and helpful with any questions about places to check out around the city. 42-inch LCD televisions come with premium cable channels. Many performance venues and other arts institutions are a short walk from the hotel, including the State Theater (two minutes), Portland … Looking forward to my next trip back!! Dear militantmuse,Thank you for sharing your experience at the Westin Portland Harborview. I tried to upload the picture of sock but the picture is too big. Is parking offered on site at The Westin Portland Harborview? Stay at this 4-star spa hotel in Portland. Finally called a cab - the cab driver said the hotel had been apparently been trying to send us to a bowling alley. I would love to connect with you personally to discuss the aspects of your stay if you had a moment. Is parking available at The Westin Portland Harborview? - $29 self park is what others charge for valet, and garage doesn't feel the safest- Surrounding area. Beds feature premium bedding. Come to find out, these can be ordered on their website! Great location but was not expecting to have to pay another $26 to park my vehicle. A needed getaway! This was due entirely to the staff. An airport shuttle is free, … Review tags are currently only available for English language reviews. Prices are the average nightly price provided by our partners and may not include all taxes and fees. That's what we like to see! We went on two separate occasions during our stay and had truly great experiences. … Guests praise the pleasant rooms. Discover genuine guest reviews for The Westin Portland Harborview, in Downtown Portland … Thanks for the wonderful review, Janet!We're thrilled you had such a fantastic stay at The Westin Portland Harborview! I apologize that you felt our property was left “decaying”, as we strive to deliver to our guest's a top notch product in the Portland market with over the top service to follow. Popular attractions Cross Insurance Arena and Portland Head Light are located nearby. Would have liked to have a microwave and more coffee creamers. Good spot that we'll probably stay at again next time. They sent someone to bring us our key, and we moved to another room. We hope we'll see you again in the near future.All the best,Seamus PerryAssistant Front Office Manager. As we do not have a record of this incident captured in our internal systems, I would love the opportunity to connect with you offline so that we can confirm your name and the dates of your stay to ensure this is resolved satisfactory for you. Yes, The Westin Portland Harborview offers free airport shuttle … The Westin Portland Harborview is committed to our Guests Safety & Comfort. I cannot recommend this Westin at all. I have stayed at three other properties in the area, but the Westin has the best food/bar scene, the highest rooftop restaurant, the largest gym and the friendliest staff. In the arts and shopping district of the Portland city center, within 500 feet of the Portland Museum of Art and Congress Square, this hotel offers a rooftop bar with stunning views of the city. We understand that this was very frustrating for you and we have reviewed your feedback across multiple social media sites. Thanks for the splendid review! Another nicety is the parking garage is attached to the building where as some others the garage is down the block or across the street. GrandTour16672339849, General Manager at The Westin Portland Harborview, responded to this reviewResponded 3 weeks ago Thank you for the thoughtful feedback, Sandy. Originally opened in 1927 as the Eastland Park Hotel, our hotel is immaculately restored while … My partner and I stayed at Westin Portland Harborview in Maine last October 22,2020. more, Lock in the lowest price from these sites. Thank you for the perfect rating, Jim!We are very pleased to hear that you had a wonderful stay at The Westin Portland Harborview. This 4-star hotel is 0.8 … Taxes and fees that are shown are estimates only. After 5mins, the manager called me and tried to investigate. Portland Museum of Art is minutes away. It didn't. Dear Nellie F,Thank you for your feedback - I'm truly sorry that your experience fell far short of your expectations and our standards. Despite some internet problems, it was a great stay. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. We arrived late and tired. Have a beautiful day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. Self parking costs USD 26.00 per night. 15th floor cocktails with a gorgeous sunset capped it all off. It's fantastic you had such an excellent experience at The Westin Portland Harborview … No, The Westin Portland Harborview does not offer free parking. Ask tinkerfreak68 about The Westin Portland Harborview, Ask Melanie S about The Westin Portland Harborview, Ask sandybvt about The Westin Portland Harborview, Ask janetrsullivan about The Westin Portland Harborview, Ask Jim M about The Westin Portland Harborview, Ask W6702IUmanuelm about The Westin Portland Harborview, Hotels near The Westin Portland Harborview, Hotels with Complimentary Breakfast in Portland, Hotels with Military Discounts in Portland, Hotels near Portland Transportation Center Station, Hotels near Saco Transportation Center Station, Hotels near (PSM) Portsmouth International Airport at Pease, Hotels near Southern Maine Community College, Hotels near Kaplan University, South Portland, Hotels near Intercoast College Portland Maine Campus, Hotels near Northeast Technical Institute, Hotels near University of New England - Westbrook College Campus, Hotels near Spa Tech Institute - Portland Westbrook, ME, We compared the lowest prices from 10 websites, We compared the lowest prices from 11 websites, Hampton Inn Portland Downtown - Waterfront, We compared the lowest prices from 13 websites, We compared the lowest prices from 9 websites. Nice hotel with friendly staff. We walked everywhere despite the storm. The only real negative things I would have about this hotel is that as we were travelling with kids, the steps up into the hotel were cumbersome with a stroller (there was a ramp inside but not one to get into the hotel, requiring us to lift up the stroller and carry it up the stairs), and I was a bit annoyed that it cost so much to park - $29 self park and $34 valet, per night. Dear Angel R,Thank you for taking the time to write a review regarding your recent stay. It's fantastic our team could accommodate your needs and assist you in any way possible. Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. Please note, valet parking is USD 34 per night and self parking is USD 24 per day. Have a lovely day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. I understand your comments about parking. The Westin Portland Harborview, Portland: See 1,557 traveller reviews, 730 user photos and best deals for The Westin Portland Harborview, ranked #11 of 22 Portland hotels, rated 4 of 5 at Tripadvisor. I apologize that we failed to relay that we didn't have complimentary parking prior to your arrival. Beds feature premium bedding. The Westin Portland Harborview: NICE HOTEL BUT PARKING COSTS $26 - See 1,558 traveller reviews, 508 candid photos, and great deals for The Westin Portland Harborview at Tripadvisor. The Westin in Portland ranked on the better end of Westin properties. The Westin Portland Harborview is a historic hotel in Portland, Maine, United States. Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. Like omelets and eggs benedict? The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. Have a lovely day.Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. I know Portland is a city, but those felt like Boston prices, and I don't think anywhere else I've ever stayed in the area has charged to park. Very much appreciate having larger dressers and plenty of hanging storage. The room itself was very nice, we booked a suite which had a separate living room area, a wet bar area with coffeemaker, fridge, and sink (our sink didn't work but we didn't need it for anything so it wasn't an issue for me), large bedroom area with king size bed, and very big bathroom accessible both from the bedroom and front hall entry area. Thanks again!Have a great day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. We do our best to work with 3rd party operators to ensure our guests do have a space for their vehicles. The hotel restaurant was closed so the concierge sent us to a restaurant miles away - said we could walk - ended up in a warehouse district with no sidewalks. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Review tags are currently only available for English language reviews. It's located a few blocks off the waterfront, but still easily accessible to everything. I told my partner that it's ok because I am super tired and we have to wake up early. We strive to accurately list amenities on our website and in pre-arrival emails so our guests don't experience any surprises upon arrival. Our adjacent parking garage does offer us a discounted rate for us to extend to our guests at $26 per night. Hotel had a rooftop bar, restaurant, and 24 hour room service - we didn't use any of these things, since we were with kids and the restaurant didn't seem to have anything to accommodate a gluten allergy. The views were spectacular, the prices for drinks quite reasonable, and the staff quite friendly. We look forward to welcoming you back should your travels again bring you to Portland.All the best,Seamus PerryAssistant Front Office Manager. If would could please reach out to our Guest Services Manager at Elizabeth.silsby@westinportlandharborview.com, we would like to better understand where we went wrong. We are always working to improve our own performance and will continue to do so. Yes. Enjoy a restaurant, a full-service spa, and breakfast. We are … When I complained to the manager she cited that "they use an outside valet company".. that was her rationale? Our guests praise the helpful staff and the clean rooms in our reviews. I told him about my disappointment, especially that they are a 4-star hotel. Is parking available at The Westin Portland Harborview? Seamus P, Front Office Manager at The Westin Portland Harborview, responded to this review. We are certainly dismayed by the instance that you noted and do not take comments like this lightly. Enliven your Maine getaway at The Westin Portland Harborview, where you'll dwell in historic charm. With a stay at The Westin Portland Harborview, you'll be centrally located in Portland, steps from Portland Museum of Art and within a 10-minute walk of Cross Insurance Arena. Given the same was happening in our home in NYC, we weren't deterred. more, Lock in the lowest price from these sites. Not even comfortable beds. I particularly loved the comfy bed and heavenly shower! Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. The lobby is old and tired & cold on a January night - we absolutely won't be back. Amazing staff-always with a smile. I recently had to make several visits to the Westin in Portland. It is the same room with no upgrade or anything. It was designed by Portland … Prices are the average nightly price provided by our partners and may not include all taxes and fees. Deborah P, Director of Sales at The Westin Portland Harborview, responded to this review. I attached some pictures of the old blood and the sock under the table. I also attached a video so you can see the hair, the old blood, and the sock. Review collected in partnership with this hotel. Is parking available at The Westin Portland Harborview? It is great that you enjoyed Top of the East - I agree, the views are phenomenal .I'm personally glad the snowy weather didn't keep you away, we enjoyed having you stay with us and look forward to seeing you again soon.All the best,Seamus PerryAssistant Front Office Manager, This is the version of our website addressed to speakers of English in the United States. Parking at garage next door is convenient. Guests can … Are pets allowed at … Very much enjoy this property! The Westin Portland Harborview: Parking is ridiculously expensive - See 1,556 traveler reviews, 508 candid photos, and great deals for The Westin Portland Harborview at Tripadvisor. I cannot recommend this Westin at all. The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. The hotel is always clean and has sanitizer in multiple locations. We'd love to have you back again soon! Located in the heart of downtown Portland, Maine’s vibrant arts district, this historic hotel has everything you … It is the perfect option for business and leisure travelers seeking a comfortable, quality stay in Portland, Maine. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Each of our guests rooms are cleaned and sanitized utilizing a highly specific procedure and a secondary inspection takes place prior to the room being released for general sale. Dear W6702IUmanuelm,Thank you for taking the time to provide us with a review and for bringing this incident to our attention. I was hoping that the infusion of Westin money would revive this old world Portland hotel. Our Hotel's cleanliness and comfort is always a high priority - But even more so in this current environment. Thank you for the thoughtful feedback, Sandy.We are disappointed our Front Desk recommendations missed the mark. I'd recommend renting a car to hit the great beaches, parks and lighthouses on the outskirts. Booked this hotel a few weeks ago for a little weekend getaway to Portland ME. Taxes and fees that are shown are estimates only. Please see our partners for more details. It's unfortunate you experienced disappointed with our off-site self parking. It seems completely absurd that valet parking is $35!! When I complained to the manager she cited that "they use an outside valet company".. that was her rationale? Room wasn't ready on time, two hours past check in time. Not sure what the concierge was thinking sending two elderly ladies off into this scary part of town. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience! It's always clean, always organized and the rooms were set up with traveling common sense in mind. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, GrandTour16672339849, General Manager at The Westin Portland Harborview, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Guests can … Comment from Hotel Management. Pros:- Larger updated rooms. The hotel, itself, is conveniently located. The resort has 289 guest rooms, all offering the Westin amenities that travelers love, including the Westin Heavenly Bath and the Westin … I immediately called the front desk and spoke to the reception. Guest Score and Reviews for The Westin Portland Harborview Read reviews by verified guests for The Westin Portland Harborview in Portland . We took the cab driver's advice and went elsewhere. Great location but was not expecting to have to pay another $26 to park my vehicle. Portland is really charming and a great weekend escape. As we got inside our hotel room, we found a sock under the table. The Westin Portland Harborview is centrally located in the heart of downtown's vibrant Arts District. While the hotel was at full capacity, we aim to get all rooms serviced as early as possible but unfortunately situations sometimes prevent us from hitting that mark. Learn more. RV/bus/truck parking is available. The persons at the front desk during each visit were so friendly and helpful that I will book my upcoming visits there. Our Housekeeping team takes immense pride in our Hotel as we all do and it is critically important to us that this is addressed and resolved. It was clean, updated and modernized. The room was nice and bed was very very comfortable. A cable TV and coffee machine are offered in the rooms at the Westin Portland Harborview. Thank you and I hope we can host you for a more positive stay in the future.Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. I appreciate the feedback about the misses in terms of service, as we strive to meet our guest’s expectations, along with our own personal goals. We jetted to Portland for a weekend escape, and were greeted by an epic snowstorm the first day. Learn more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Properly some of the largest standard rooms in Portland- Nice view from 15th floor lounge, but most rooms are not a Harborview- Large gym, but lacks equipment- Easy access to 295 upon departure- Location to art district.. Further from waterfront and Old Port areaCons:- $36 valet is most expensive in the city, and in the summer can take 45 minutes to get car upon departure! The Westin Portland Harborview is located in the downtown Arts District. !Inbetween- Rooms were spacious but lack natural light- Noise came through AC/Heat vents- Dog friendly.. History. We hold ourselves to a higher standard and will address your concern with our team moving forward.We hope to share an even better experience with you soon! Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge Room Amenities The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. Our hotel offers thoughtful amenities, such as dog-friendly rooms and easy access to Portland Jetport. For an incident of this magnitude to occur, numerous breakdowns in our protocol would have to occur. It is disgusting that I have to lay down in a bed with other people's hair and some old blood. Overall, a nice hotel. We walked to and from everywhere, and made a lot of stops for beer and snacks aping the way. You can reach me directly at lucas.laidlaw@westinportlandharborview.comLucas LaidlawGeneral ManagerThe Westin Portland Harborview, This is the version of our website addressed to speakers of English in Canada. They don't want to replace the burned out lightbulbs? This place was not the cheapest in town, but well worth the extra cost. The lobby is old and tired & cold on a January night - we absolutely won't be back.More, Dear annvs2018,Thank you for taking the time to share your feedback. I took a shower and get ready for bed. We could not agree more on your comments about our location and all the great amenities in our Arts District. It seems completely absurd that valet parking is $35!! Dear Kinsara,Thank you for leaving us feedback on our TripAdvisor page. Our hotel underwent a $55 million renovation in 2013 and the resulting feedback has been overwhelmingly positive. Approached numerous times for spare change. It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. Formerly the Eastland Park Hotel, our historic hotel's 289 room hotel offer the uplifting, revitalizing amenities you have come to expect from Westin. Unfortunately, our property doesn't own a parking lot for our guests to park in. Please reach out to myself directly.Thank you,Seamus PerrySeamus.Perry@westinportlandharborview.comAssistant Front Office Manager. View deals for The Westin Portland Harborview, including fully refundable rates with free cancellation. The Westin Portland Harborview offers stunning views of the harbor in an upscale setting. Please see our partners for more details. The bathroom was nice, shower pressure was good and toiletries provided smelled good. 42-inch LCD televisions come with premium cable channels. And then, when we went to pick up our car, it was covered with yellow paint - the hotel and parking garage took no responsibility. Now £71 on Tripadvisor: The Westin Portland Harborview, Portland. We're delighted you enjoyed your visit and had the opportunity to explore the Portland area. I'm very sorry that the service you received is not in keeping with our standards and hope that this experience does not prevent us from another opportunity to serve.All the best,Seamus PerryAssistant Front Office Manager. We appreciate your feedback and are delighted to hear that you enjoyed your stay. Even the neon lights atop the Weston are not fully operational. Nothing that would prevent me from staying there again but they really should disclose at the time of booking that it will cost another $26 to park.More, Thank you for the 4/5 rating!We're happy you had a pleasant stay with us and appreciated our prime location. The Westin Portland Harborview Hotel is the perfect place to bring your dream wedding to life. See parking lots and garages and compare prices on the The Westin Portland parking map at ParkWhiz. The Westin Portland Harborview Hotel, originally called the Eastland Hotel, opened in December 2013, after a $50 million dollar renovation. As we were there with kids, we primarily chose the hotel since it was near the Portland Children's Museum - and it was, just a couple blocks away. Dogs stay free. Valet must park cars a mile away cause wait times aren't acceptable for price you pay. Learn more. Find out where to park near The Westin Portland and book a space. All feedback, whether positive or negative, assists us in our journey to strive for service excellence in all areas.Be Well,The Westin Portland Harborview Executive Team. Inconsistent with cleaning, and missed on other days- Service can be better.. Long waits at time, unanswered calls to 'Service Express' and concierge not always there- No free wifi (unless your a rewards member, which is free to do but who wants to give away their information and be hit with unwanted emails for what is a basic necessity now a day? Valet parking costs USD 34.00 per night. Ask annvs2018 about The Westin Portland Harborview, No improvement from when It was the Eastland Hotel, Ask Nellie F about The Westin Portland Harborview, Ask Local R about The Westin Portland Harborview, Ask Kinsara about The Westin Portland Harborview, Ask arivera1325 about The Westin Portland Harborview, Ask militantmuse about The Westin Portland Harborview, Hotels near The Westin Portland Harborview, Hotels near Portland Transportation Center Station, Hotels near Saco Transportation Center Station, Hotels near (PSM) Portsmouth International Airport at Pease, Hotels near Southern Maine Community College, Hotels near Kaplan University, South Portland, Hotels near Intercoast College Portland Maine Campus, Hotels near Northeast Technical Institute, Hotels near University of New England - Westbrook College Campus, Hotels near Spa Tech Institute - Portland Westbrook, ME, We compared the lowest prices from 6 websites, Hilton Garden Inn Portland Downtown Waterfront. Must have their breakfast. See 1,557 traveller reviews, 730 candid photos, and great deals for The Westin Portland Harborview, ranked #11 of 22 hotels in Portland and rated 4 of 5 at Tripadvisor… We strive to make all of our guests feel welcome and relaxed during their time with us. As I lay on the bed, I saw dried blood under the comforter and a hair on my pillow. Get a helpful fact sheet for The Westin Portland Harborview. The staff at this Westin were extremely attentive and thoughtful, especially at the Top of the East bar. The hotel itself was very nice, and our check-in experience was pleasant, the agent at the front desk was very polite and offered me juice or water for my son who was being fussy waiting for me to finish. Thank you for the outstanding review, melsmojo70!We're delighted your experience at The Westin Portland Harborview was so wonderful! & that was for just over 12 hours - in Portland, ME no-less. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon! NEVER felt totally unsafe though- Housekeeping!!!!! & that was for just over 12 hours - in Portland, ME no-less. Our guest's safety and comfort comes first and I am disheartened to hear you felt unsafe at any time. Off-Site self parking is USD 24 per day social media sites by the instance that you noted do. We took the cab driver said the hotel westin portland harborview parking developed by the family. Seems completely absurd that valet parking is USD 24 per day no upgrade or anything good that. Are disappointed our Front desk during each visit were so friendly and helpful with any questions about places check! Old world Portland hotel helpful with any questions about places to check around! That this was very attentive and westin portland harborview parking with any questions about places to check around... 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