Well done! We accept the following major credit cards: Visa, MasterCard, Discover and American Express. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. How do I return an item when I complete a purchase as a guest? Delivery of large items, including cargo boxes, hard shell bike travel cases, Tepui rooftop tents, awnings, and the Thule TracRac Universal Steel Rack, is not available to customers in Alaska, Hawaii, Puerto Rico, the Northwest Territories, the Yukon, Newfoundland and Labrador. GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. Call: 01392 444482 Email: [email protected] Click here for directions > Additional contact options> If you find any mistakes in this information, please let us know below. Technical Support. Orders ship Monday through Friday, excluding holidays. Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Phone us, leave us a message or email us from this page. Prices were reasonable and the online shopping experience good. All Canadian provinces have an applicable sales tax. Click here to see all the ways we know to contact Thule currently. Where can I buy new ones? Where can I buy Thule products? The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. So start planning your next bike trip. Check your order status and details on your thule.com account page. Please allow 3-5 business days for the return to be processed once it arrives in our distribution center. The Thule group might have quality products, but their customer service is unacceptable. Thule Rooftop Tent Accessories; ... *Comment. What do I do? Seller's program account number is SSU-R010496101. There are 2 ways to reach Thule across 2 communication modes: phone, email. FAQ. Most orders ship within 2 business days of receiving your order, if the items are immediately available. Fit. 066 2126 800. Thule review rated 2.2/5.0 with 1 Comment: I have spent thousands of dollars on roof racks, bike racks and snowboard racks with Thule. Open the email titled “Reset your password.” Read the instructions carefully and click on the link given to proceed to the next step of the process. I've forgotten my password. Telling us about any imperfections is useful and helps all of us. If you have not received a shipping confirmation email, please do one of the following: You can view your tracking information on your order history page by either: Please reference our Shipping Information page. If you do not have a thule.com account, please review your order confirmation email that was sent after placing your order. Thule Ladders & Roof Racks Motorhome ladders and Roof Racks from Thule are light yet sturdy to give easy access to the roof of your motorhome and its cargo. All products are covered under our Thule Guarantee. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. If further inspection is needed, the product will be sent to Thule through your dealer. Sorry, only products in new condition will be accepted for returns. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. to access additional information such as tracking. We are here to help customers like you by simply making information that you share available to all customers. In case you didn't realize there was an alternative, the best phone number for Thule customer support is 800-238-2388. Please note, during holiday or promotional periods (such as Cyber Monday) delivery times can be impacted, resulting in delayed shipments. To which cars can the Thule products be fitted? How fast can I drive with Thule products mounted to my car? Bike racks. In case you didn't realize there was an alternative, the best phone number for Thule customer support is 800-238-2388. A shipping confirmation email will be sent when your order leaves our distribution center. We suggest using numbers, symbols, and both lower and upper case letters. Clicking on the link to track your package in the shipping confirmation email. Please try again later. I received two cases from Thule in this period but they were of the wrong spec - even if the correct spec was described at length on email and phone. When you place an order with thule.com, a profile is created in our system. I would like to purchase the ‘One Key’ system. Internal Knowledge . Warranty. This information is according to 336 GetHuman users who are also Thule customers over the past 180 days. Email Thule customer service help at this email address for the fastest reply. When you email Thule one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. To which cars can the Thule products be fitted? The Thule brand was established in Sweden in 1942 and ever since then, they have helped countless customers transport anything you care for with Thule roof bars, roof boxes and bike racks, easily and in style so that you are free to live your active life.Whatever your passion, whatever your pursuit. View our Return Policy. Can I choose a specific key number? For online credit card purchases from us, the security code is required information. Contact customer service; How do I register my new Thule product? *Alabama: Rule 810-6-2-.90.02 Simplified Sellers Use Tax Remittance Program states that the seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. This is the best email address for Thule customer service. Please read our Privacy Policy for additional details. Bring your life Thule was established in Sweden in 1942. GetHuman tries to source the best Thule customer service information from customers so we can share our best hints and tricks with each other. We collect sales tax for all applicable US states*. To this day, Leerisha has not contacted me once proactively to resolve this issue. It will have your order ID and a link to the, Should you need any additional assistance, please contact, Going to the order history page once you have logged into. Where can I buy Thule products? Thule doesn't have an online help desk for customer service, but you can call them on the phone. Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Your password must be at least six characters, but no longer than 15. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Thule Tspw-301 Black Unisex Adults’ Top-Handle Bag, Black, 7.0000000000000009x18x21.5 Centimeters (W x H x L) 4.8 out of 5 stars 64 £20.92 £ 20 . Customer Support hours: Monday - Friday. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor! Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. You will receive a shipping confirmation email once the order has shipped from our distribution center. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Check the shipment status and verify that our shipping notification emails did not get sent your spam folder. What do I do? If you do not wish to wait for the items to come back in stock, please reference our Where to buy page or view the Find it locally button on the product page to see which one of our Thule authorized retailers has the product in stock. If you do not find the email in your Inbox, it may have found its way into your Spam folder. I've lost my keys. Bring it to life on our site today. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. When the order arrived, I discovered that one of the bars had been damaged in transit. Bring your life Thule was established in Sweden in 1942. I ordered the wrong products. With our free tools, you can check out the current wait time for Thule and use our Have Them Call Me Instead tool. Thule.com orders. If I order the wrong item can I return it? This is due to holiday hours being in effect and significant increases in order volume. *Note: Sorry, we cannot ship to post office boxes. Please visit our Return Policy for details. Then click on “Submit”. Choose your ideal ladder here! RV bike racks. Please refer to your order history page to access additional information such as tracking. That department is open 24 hours, 7 days. Once you receive your shipping confirmation email, you will be able to track your package. GetHuman does not answer Thule's emails, work as part of its customer service operations or have any other connection of any kind. Sharing is what powers GetHuman's free customer service contact information and tools. And ever since then, we've made it our business to bring your closer to the world and your passion for life. Contact Email: [redacted]@thule.com Sorry for the inconvenience you suffered. Thule Customer Service Phone Number (800) 238-2388, Email, Address Contact Thule customer service. Customer support ... Extranet. Please note, during holiday or promotional periods (such as Cyber Monday) delivery times can be impacted, resulting in delayed shipments. Thule provides customer service by email and also by phone. If you have more questions please see our Customer Service page to reach us directly. Why should I activate a thule.com account? And so they prefer calling Thule at their 800-238-2388 phone number instead. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. Motorhome awnings from Thule give you a wide choice to fit your vehicle and your style. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Why can't I find my vehicle in the Buyer's Guide? Help us improve this article with your feedback. Telling us about any imperfections is useful and helps all of us. Incredibly poor customer service which makes buying their products highly unlikely in the future. Yes, the information you provide in your transaction is secured using a SSL encrypted connection. Out of stock items will ship when available and you will not be charged until then. Click here to see all the ways we know to contact Thule currently. How fast can I drive with Thule products mounted to my car? For orders purchased through guest checkout, you will need to email our customers service team. If you send an email late at night, you probably won't get a reply until the next business day. Thule roof bars and carriers to make your journey easier. Thule provides customer service by email and also by phone. There are 2 ways to reach Thule across 2 communication modes: phone, email. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Returns. Click on the questions below to view our answers. Bike accessories. You will receive a shipping confirmation email with tracking details once the order has shipped. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG If we do not have inventory on the item(s) you are looking to purchase, but we have a reasonable delay until they are back in stock, then you will be able to add the item(s) to your cart and the order will ship when it is ready. The replacement part is on the way and you should have it in a week or so. Please use our Where to buy page or Find it locally on the product page for local dealers of these products. Look in the Inbox of the email address you just entered. Rooftop Tents. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. There will be an additional 5-10 business days for the credit to appear on your bank statement. What are your shipping and handling fees? It is now safe to say the faith I once had in Thule's customer service … Step 1: Fill out claims form Step 2: Clean product and find receipt Step 3: Take product with above documentation to dealer Step 4: Dealer reports claim to Thule Customer Service Step 5: Thule Customer Service processes claim with decision to Thule dealer And ever since then, we've made it our business to bring you closer to the world and your passion for life. All other products shipped to these areas will incur an additional $20 shipping fee. That department is open 24 hours, 7 days. RV Awnings, tents & panels. And ever since then, we've made it our business to bring your closer to the world and your passion for life. We currently ship online orders to locations inside the United States and Canada including APO/FPO addresses. If you think this information is inaccurate or know of other ways to contact Thule please let us know so we can share with other customers. Products in new condition may be returned using our prepaid return shipping labels for full refund within 30 days from the date of purchase. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Finally, click “Reset.”. Is my personal information protected when I checkout on thule.com? Does the website show an item's availbility? Easy and free! Look in the Inbox of the email address you just entered. Order with us this will make it easier to access your information and tools be at least characters! Note: Sorry, we 've made it our business to bring your life was! Gethuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care.. Email: [ redacted ] @ thule.com for customer service information from so. Information, please don ’ t hesitate to get in contact with us in our.. Inside the united States and Canada including APO/FPO addresses contact email: [ redacted ] @ Sorry. 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