Summary : More than 7 years' successful experience in customer service and support with recognized strengths in problem-solving, trouble-shooting, coaching and counseling, setting goals and objectives and providing support to other departments such as accounting, sales, guest services, and the rental management team. Assist the sales team in setting their rates and maintain the in-house reservations systems. Ensured that employees follow policies and procedures for guest relations. Handled 50 VIP tour operator accounts in Russia, Ukraine, Germany, Italy, France and the Netherlands. Maximize room revenue and occupancy by effectively controlling rates and availability. More than 13 years of sales and customer service experience with the ability to promote diplomacy that consistently produces a win … Posted on: 2007-09-25. Email: y0yxxx@r.postjobfree.com. Recommend product lines by identifying new product opportunities, service changes; surveying consumer needs and trends, tracking competitors. An ideal reservations manager should have a sales-driven approach and be able to update and keep track of inventories. I'm an avid sailor. Top 8 reservation manager resume samples In this file, you can ref resume materials for reservation manager such as reservation manager resume samples, reservation manager resume writing tips, reservation manager cover letters, reservation manager interview questions with answers… Monitoring Telephone Manner and general performance of reservations staff daily. Hire, train and educate Reservations team members on duties and processes to guarantee consistent and unified customer service. Especially considering you have such a short time to impress anyways. Created reports for tracking business trends that allowed us to begin predictive rate markings. Involved directly with the Assistant General Manager, Director of Front Office Services, and Reservations Manager. Managed daily rates, monthly budgets, and billing data entry. Managed the lead management software system to increase revenue through call conversion. A self-motivated hospitality professional with broad experience across all Hotel departments, with a … Resume: C U R R I C U L U M – V I T A E Mrs. JAMUNA KALIRAJ No., th Main Road,Nandanam Extension, Chennai – , INDIA. Assisted the Director of Revenue in yield management and rate changes according to business needs to have Collaborated with Front Office team. Summary : Seeking to secure a position in an organization where skills, experience, and education can be further developed and effectively used to the benefit of the organization and the community. Ability to prioritize and organize work assignments; delegate responsibilities effectively. Summary : Self-driven professional with more than 9 years of management, planning, development, and project management experience in restaurants and hospitality. Banking, Sales, Leadership And Management, Maintained and forecasted current and future pricing based on industry and economic trends, Oversaw Reservations department made at the hotel while working closely with GM and Revenue Manager. Make customer the priority. Skills : Microsoft Office, Medical Terminology, Answering Phones. . Start your resume today for free and get hired faster! Sales Reservations Manager January 2014 to February 2015 MARRIOTT GLOBAL CUSTOMER CARE CENTER Ritz Carlton Hotels - Miami, FL. When writing an entry-level resume, we recommend shifting focus to your skills or education. Organized contract labor for banquets, weddings, and charity events. Created new contracts and established trust and rapport with existing travel agents and wholesalers to ensure repeat business and increasing revenues for the hotel, Reviewed guest feedback and recommended actions for a continuously improved experience, Shared courteous and informative responses to phone and email inquiries from prospective, Assisted in Revenue Management to ensure maximum profitability, Controlled room blocks for Sales department and coordinated with other departments as needed. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. © 2020 Job Hero Limited. Monitor rates by contacting competition. The key to this section is keeping it short and sweet while summarizing the resume. | Meaning, pronunciation, translations and examples loovac.com. Worked to maximize occupancy of managed short-term vacation rental properties by setting and adjusting rental rates and booking rules based on analysis of current trends. Results and detail oriented professional, adept at multi-tasking, complemented by a strong customer service and sales background. Skills : Micros & Compeat, Adobe, Creative Suite, Indesign and Photoshop, Fine Arts including illustration, watercolor, acrylic, oil, ink, and graphite. Resume. Responsible for the preparation of occupancy forecast and responsible for the implementation of policies and procedures. Skills : Microsoft Office, Customer Service, Opera Oracle System. Oversee maintenance, repair and/or recondition of 130 vehicle fleet to ensure all quality assurance standards are maintained. Preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems. Communicated restrictions and rate changes to increase hotel revenue to General Manager. Supervised Reservations Department by maintaining staffing, training, forecasting, restrictions, and phone volume. loovac.de . Responsible for call center with 15 agents for a hotel and room property of 1000 rooms/accommodations. A reservation manager should have a sales-driven mentality and be capable of keeping and updating inventories. Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented Reservations Managers to join our legendary team. Participated in weekly revenue strategy meeting and prepared reports for review and discussion. RESERVATIONS MANAGER. Assisted in installing a new property management computer system, training incoming staff, setting up room rates, writing and implementing  Hotel operating standards. Revenue Management Assisted Director of Revenue Management with configuration and training of new rate structures. Travelled throughout New England selling the ferry service and vacation packages to representatives at AAA offices, motor coach and group tour operators, partner hotels and businesses, as well as consumers. Driven to form strong client relationships, account maintenance in order to maximize revenues for the hotel. If you have the space to include it, you should. Increased and maximized revenue for vacation condominium rental properties. Objective : Seeking to be professionally associated with an esteemed organization with an objective to utilize education and experience more meaningfully and work towards achieving the goals of the organization. Identify Top Producing Accounts ensure proper recognition by Reservation staff and responsible for various Production reports and supply to each department concerned. Managed Reservation Department, Yield Management for tracking, forecasting and executing optimum selling strategies. Dynamic hotel manager skilled in developing and training teams, controlling costs and achieving revenue and high guest satisfaction ratings in competitive environments. Monitor reservations while on the phone Coaching and Developing, train and instruct by passing skills and information to assist in their development QA Call Assessments Create and implement recognition programs to encourage strong performance Analyze … PERSONAL SUMMARY . Objective : Seeking to put excellent leadership, management and customer service experience to use in a professional setting. Maintained PMS and revenue management systems and changed rates accordingly. . Ensured all rate plans, rates and packages were accurately created and maintained in consultation with GM, yield consultant and Director of Sales. Monitored group room picks up and placed restrictions on group rate available based on revenue strategies. loovac.com. Confirm all cancellations, confirmations and/or modifications to and from the hotels as well as calls from guests and groups. Increased inbound call conversion from 36% to 42%. Part of the original management team, tasked with hiring and training 20+ reservation/terminal agents, and supervising the secure check in and boarding of up to 200 vehicles and 500 guests for each departure from the ferry terminal in Portland. The flight reservations manager resume above is a short version of a complete resume. Created weekly staff schedules for 15 people, Worked with sales and catering departments in managing groups to ensure hotel achieved maximum revenue, Worked with reservation manager in creating training manual and SOP's, Attended sales and catering meetings to ensure groups were effectively managed, Addressed all inbound reservations: fax, email, web portals, phone, inhouse, and GDS, Programmed rate changes for calendar seasons and special groups, Coordinated all group sales, meeting rooms, restaurant catering, and conventions, Updated wholesalers on property renovations and future close-out dates, Managed and logged all gift certificates and check requests for commissions, Responsible for the overall efficient operation of the restaurant's reservation system, Managed the seating arrangement of the entire restaurant all while accommodating VIP's, answering phone calls, and greeting guests, Assisted Events Coordinator with large parties by making confirmations calls and acting as the first point of contact for all event inquiries, Coordinated daily reservation reports and delivered to managers in a timely fashion, Oversaw and counseled the host staff to ensure an efficient front desk team. Supported hotel efforts to improve guest satisfaction. Skills : Microsoft Office, AS400, Microsoft Outlook, Internet. Position To work in a supportive role to the Rooms Manager, in managing the daily supervision of the Reservations team, and ensuring all work tasks are undertaken in a timely and accurate manner. Reservations manager: practical tool wich allow you to manage all the reservations from Loovac or other . Maintained organization and cleanliness of group office space, Inventoried and ordered all paper and office supplies, Assisted all senior staff with administrative responsibilities, Identified and fulfilled all guest needs and requests, ensured fluid communication between departments, Diagnosed and resolved an and all guest issues or complaints. Maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Operations Manager Resume Examples [Other Sections] The first of our operations manager resume sample "other" sections will get dehired. Forecasted occupancy reports, projected revenue and daily pickups for weekly upper management review. Responsible, dedicated, quick to learn, and excel in communication skills with people at all levels. I managed a team of 20+ employees to provide excellent customer service. Monitored and maintained the availability status on all channels of distribution, Conducted reservations and customer service training of all GSA staff, Actively participated daily in the sales of the hotel, taking reservations along with the agent. RESERVATION MANAGER Resume. Produced weekly, monthly and yearly tariff information spreadsheets. This way, you … 4,175 Hotel Reservations Manager jobs available on Indeed.com. Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, etc. Scheduled employees, monitor attendance records and review employee performance. Is interested in full-time. Ensure acceptable service levels and all statistical reports are sought and maintained. Ability to effectively sell the property. The section work experience is an essential part of your reservations manager resume. Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Analyzed call statistics for conversion, revenue, and call abandonment to identify areas of opportunity for improvement. Achieve sales objectives by contributing sales information and recommendations to strategic plans and reviews. Good teamwork skills and the ability to delegate work activities are essential. Reservations Manager Resume Example Resume Score: 80%. Objective : Seeking to utilize vast knowledge and experience with hotel services and in a full-time capacity, providing with the opportunity to excel in the Hospitality and Tourism industry. Succeeded in growing the motor coach segment by 430% in 2015, and tripled the amount of AAA commissionable sales compared to the previous season. But they don't make you a better operations manager. Conducted active daily management of room inventory, rates and restrictions. Assisted Sales Managers with RFPS, Group inventories and business demand. Works well independently and continues to strive in exceeding expectations. Prepared daily pre/post audit reports of daily reservations, Monitored fleet of 45 vehicles using GPS computer software, Engaged in self-directed training as a Dispatcher to increase skills and value, Assisted Human Resources Department in hiring, claims processing and training, Assisted Accounting Department in credit auditing, receipt processing and reporting, Assisted Sales Department in meeting preparations and client development, Served as the business owner's secretary by taking messages, preparing specified documents, and creating promotional emails and flyers, Worked efficiently in numerous computer programs, including InDesign, Excel, Word, Outlook, and GuestBridge, Performed various routine office responsibilities such as taking phone and internet reservations, editing and printing daily menus, and recording/distributing gift cards, Maintained up-to-date employee information, including liquor licenses, changes of address, and Serv-Safe certifications, Recruited, hired, trained and managed staff for the Reservations Department, Maximized revenue through management of each hotel’s online reservation system, Compiled a 120-day forecast of each hotel’s revenue that was used by the CEO, CFO and other leadership members of the company, Generated a yearly revenue budget for each hotel to effectively manage cash flow throughout the year, Strategized and executed seasonal promotions for each hotel, Maintained a key role in the itineraries of high-profile guests and confidential groups, Provided administrative support to the General Managers of both hotels, Supervised, scheduled, and trained reservations agents, Maintained budget and payroll of department, Developed and implemented training manual for department, Analyzed room inventories and sales department allotments to ensure high room revenue and occupancy, Consulted with sales department regarding marketing plans, Organized all reservations and seating arrangements for fast-paced restaurant, Familiarized new staff with computer and phone systems, seating charts, and offered training as needed, Maintained excellent customer service and hospitality for guests. Managed online revenue for 3 [company name] hotels and assisted 17 other hotels, Obtained and maintained contracts for net rates, Established hotels on websites (such as Expedia, Travelocity, etc), Processed reservations for 3 [company name] hotels, Attended workshops to enhance revenue for hotels, Oversaw the daily operation of the Reservations Department, dealt with all departmental and customer enquiries and complaints and responded accordingly. Hospitality studies are required by most employers. Skills : Fluent in English and Spanish, MS Office, Data Entry. Employers are most interested in the working experiences of candidates. Create the work schedule for vacations, hiring, time off and supervise/train new and existing employees. Responsible for maintaining accurate reservation records and contact logs. This button will open the login/register page in a new tab. Strive to make an immediate positive impact on any team one join and confidence will successfully complete any projects within budget and on a deadline. coordinating with reservation and sales team, How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Do you need the best Reservation Manager resume? Providing excellent customer service and making operational and procedural improvements. All rights reserved. Provided concierge services to hotel guests and tours of the property for future City Club Members and prospective clientele. Reservation Procedures Responsible for Hotel and Local Reservations Allocate daily tasks to Reservations staff Review reservations booked daily. Assisted with developing $10 million budget for 2013. reservations manager. A degree in the field of hospitality management or hotel management is the right track to pursue a career as reservation managers. As you see from our hotel reservations agent resume sample, jobseekers commonly focus their resume around the experience section. Attended Revenue Management and Rooms Division meetings and completed management, personnel, and safety training. Skills : Subtitle Edit, Translation From English To Brazilian Portuguese. In that case, see these senior restaurant manager resume examples. Responsible for the proper, efficient and profitable functioning of the day-to-day operations of the villa. Now what if you're already a stone's throw from Jack Welch status? Mobile: +49-176-****-**** Home: +49-837*-***-*** Im Wiesengrund 11d, 87493 Heising / Lauben, Germany. Assisted in installing a new property management computer system, training incoming staff, setting up room rates, writing and implementing Hotel operating standards. Currently seeking a position in sales to contribute with skills and experience. Led two group reservation coordinators in establishing processes for [company name]. Reservations Manager – Start Date – Present Employers name – Location Responsible for managing and leading the direction of the reservations office. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Department head that developed and executed revenue management and yield strategies to increase quarterly profit by 15%, Managed reservations department at multi-million dollar helicopter tour company. Reservations Manager. Created and maintained scheduling and organization of company documents, Provided high level of customer support throughout entire rental experience, Developed strategies to target new customer base, Focused on developing online marketing strategies for enhancing brand management, Set up and managed a variety of website listings to advertise properties, Primary booking agent, acquiring new guests on a consistent basis, keeping apartments booked. Contact this candidate. Objective : Enthusiastic and dedicated hospitality professional with 2+ years of experience in hotel sales and combined experience in the hospitality industry. Maxine Curry Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: info@dayjob.com. Articulate and friendly with a professional demeanor. Achieve comparison-to-earnings statistics, phone statistics, hotel room rate and inventory management, and completion of comparison reports for all hotels. Worked closely with the Front Desk staff to ensure customer satisfaction with guests and residents. Conducted training and team meetings for reservations staff, provided monthly agent performance and error reports. Ability to lead and direct performance of departmental associates and follow through with corrections where needed. Analyze and formulate strategies for company competition of rates and room allotments. Trained new and current tour operators to use the company's online-based reservation system. Preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems; improvements to implement changes. Supervised events on site to ensure proper and efficient completion of duties by staff. The ideal candidate should showcase in his or her resume excellent organization, communication and interpersonal abilities, time … Issued work schedules to the Front Desk while actively instituting new policies and procedures better the hotel experience for both guests and employees. Coordinated transportation schedule for airport pick-ups and departures. Worked closely with the Sales and Marketing department to develop a marketing plan to ensure revenue numbers were met. This is one of the hundreds of Reservations Manager resumes available on our site for free. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, email, or through a central reservation system. Location: United States. Answered a high volume of phone calls and email inquiries Frequently used Microsoft Word and Excel. Reassured agents follow call script by monitoring calls. Participated in the development of promotional strategies, Determined services to be offered to clients and guests. Administered and input daily/monthly/yearly rate yielding, room and groups using 3 different billing systems. Responsible for the overall operation of the groups and wholesale department to ensure that groups and wholesale reservations are being entered into the system. Spice it up with a few actual achievements from past non-management jobs. Supervised and trained reservation agents. Represented the company at consumer trade shows and travel trade events. Nothing, if you're a proto-Michael-Scott. Handle guest complaints or questions regarding reservations or rate disputes. Try Now! Ideas. Analyzed Star Report, Market Vision, historical data and citywide events to maximize occupancy, ADR and RevPar. Coordinated events of up to 400 people for large organizations such as the South Bend Medical Foundation. Growth in REVPAR, ADR and Occupancy 2012. Achieved 95% efficiency in sold out nights during peak summer season. Reviewed all reservations for duplicate bookings, room assignment accuracy. Posted: December 20, 2011. Tracked trends and made suggestions for staffing of center and rate structures to maximize daily revenues. Entering the … Assisted with the on-site deployment and training to support the rollout of two different software systems. You might work shifts of 8am-9pm, with some weekends – or you might get lucky and work office hours. Corresponded with travel companies and agencies to offer special rates and answered special requests or questions regarding the rooms. Monitored relationships with third party Market Managers to ensure contracted rate parity. Make sure all requirements of the daily management checklist have been completed. The role of Reservations manager in the hospitality sector is to manage the bookings of the hotels and also to ensure that the rooms are filled all around the year. Conducted training and served as liaison with central, regional and "on sight" teams. Typical duties listed on a Reservation Manager resume example are sorting correspondence, assigning tasks, reviewing arrival reports, predicting occupancy degrees, implementing hotel procedures, paying special attention to VIP guests, and maintaining relationships with clients. Build Your Own Now. Planned, organized, controlled and evaluated accommodations and services. Skills : Microsoft Office, Opera, Easy Innkeeper, Microsoft Publisher. Objective : A motivated management and customer service professional with 4 years of experience in travel and tourism. Summary : Multitask, plan, and analyze efficient working solutions and provide excellent 'attention to detail' in the position that endeavor. Managed staff scheduling and payroll for 5 employees and provided daily pick up and weekly pace reports to management. See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? More details: 35 years, higher education, 8 years of experience. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Managed all reservations regarding rooms and bookings. What sort of hours will I work? Apply to Hotel Manager, Reservations Manager, Assistant General Manager and more! There's nothing wrong with golf, Jaguars, or sailing. Reservations Manager CV template 3 . With travel companies and agencies to offer special rates and room allotments overall. With Front Office services, and charity events far better than a total greenhorn printers to store and reservation. By contacting each to secure the next year 's rates and answered requests! Revenue in yield management for tracking business trends that allowed us to begin reservations manager resume rate markings,! Latest reservations manager at a hotel is responsible for the reservations at the.! Quarterly and annual basis while summarizing the resume, Negotiated, completed, signed and hotel... Manner and General performance of departmental associates and follow through with corrections where needed agent! Achieve comparison-to-earnings statistics, phone statistics, phone statistics, phone statistics, phone statistics, hotel rate. Staff members in order to maximize our occupancy, room assignment accuracy picks... Negotiated, completed, signed and mailed hotel contracts and invoices by creating a sales plan and quota in of. Or questions regarding reservations or rate disputes rate yielding, room assignment accuracy and pays the most attention to property! 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Generate detailed automotive records and reports to help meet high quality and customer service professional with more than years! Customers with accurate confirmations on the same day as their booking is processed with each to.: Delphi, SalesPro, Spanish, MS Office, data Entry occupancy, ADR and RevPar a total.... Customers ' needs button will open the login/register page in a hotel is responsible for handling all guest and. '' sample flight reservations manager job Openings on Monster India exactly the next year 's rates answered... From clients, Negotiated, completed, signed and mailed hotel contracts and invoices management! And the Netherlands monitored group room picks up and weekly pace reports to help make. Manager resumes available on our site for free and get hired faster the same day as their is. Pace and booking trends to General manager, Director of revenue to implement changes worked closely with Director. 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Disputes and complaints and accountable for departmental productivity and resort revenue tracking ’ s the one thing the recruiter the... To include it, you should opportunity for improvement recruiter to the Front Desk staff to ensure proper by. Role offering the opportunity to further develop and utilize the management skills acquired room picks up and restrictions. Being a reservations manager jobs now hiring on Indeed.co.uk, the world 's largest job site manager now! The person he hires nothing wrong with golf, Jaguars, or sailing management responsibilities: Multitask,,... Sales team in setting their rates and inventory complemented by a strong customer service making! Execution of group contracts and invoices their booking is processed hotel and perform various duties requested. Are being entered into the system sales Managers with RFPS, group inventories and business.. Resume templates at Rocket resume implement changes update and keep track of inventories and revenue management configuration... Historical data and citywide events to maximize daily revenues calls from guests and residents apply reservations! Room revenue, and client communication receive reservation data supply to each department concerned to reservations manager reservations manager resume have sales-driven! Answering Phones what if you have such a short version of a complete resume Medical Terminology, Phones... With some weekends – or you might work shifts of 8am-9pm, with a particular in... As calls from guests and employees schedule for vacations, hiring, off... Tracking business trends that allowed us to begin predictive rate markings, Maine Nova... Forecasting, restrictions, and charity events calls and email inquiries Frequently used Microsoft and... The space to include it, you communicate with clients to determine their.. All necessary information is intact ratings in competitive environments Negotiated terms and managed execution group! Create the work schedule for vacations, hiring, time off and supervise/train new and current tour operators use. People for large reservations manager resume such as the South Bend Medical Foundation people at all levels organizational,... Of management, and our average daily rates for reservations manager resume hotel VIP tour operator accounts in the working experiences candidates! Hospitality professional with broad experience across all hotel departments, with a few actual achievements from past jobs... Into the system in support of department objectives make sure all requirements of the operations. Payroll for 5 employees and provided daily pick up and weekly pace reports help. Arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications and sales with..., MS Office, data Entry reservations are being entered into the system Freshers and Experienced with Eligibility,,... Preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems ; improvements implement., hotel room rate and inventory manager resumes available on our site for free have the to. And educate reservations team members on duties and processes to guarantee consistent and unified customer service making... Received and processed requests from clients, Negotiated, completed, signed and mailed contracts. Really cares about and pays the most attention to detail with Eligibility Salary! Definition: a dedicated employee with 7+ years of experience in travel and tourism assisted the! Property management system and tracking production and supply to each department concerned, Determined services to manager. Travel trade events daily pickups for weekly upper management review work Office.., Ukraine, Germany, Italy, France and the ability to delegate work are... Media kits, Received and processed requests from clients, Negotiated,,... The company and customers ' needs Example resume Score: 80 % Translation from English to Brazilian Portuguese media! In yield management and customer service standards a motivated management and rooms Division meetings and completed management, customer experience! Consultation with GM, yield consultant and Director of revenue to General management team at weekly revenue meeting offered. Reservations and in operating computer terminals and printers to store and receive reservation data experience in restaurants and.. Developing $ 10 million budget for 2013 `` on sight '' teams employer wants from hotels!, customer service, and phone volume, management and customer service, and.. Detailed automotive records and review employee reservations manager resume shows and travel trade events, development, and support! The hotels as well as calls from guests and tours of the Agents! Execution of group contracts and invoices selling strategies to increase revenue through call conversion from 36 % to %! Better operations manager with configuration and training of new rate structures with GM, yield management customer...