If you have received a shipment that belongs to the previous resident and you do not know their current address then simply return the mail back i.e. That is tantamount to a crime. 1. People in the wrong house deny it. Be aware that the USPS may be unable to retrieve any mail that doesn’t have a tracking number. Information and additional resources regarding endorsements that may prevent delivery, picking up mail early before it is delivered, postage due and mail sent to an individual at a business address. USPS. Send Mail & Packages Convenient Domestic Shipping. What to do when mail is undeliverable or misdelivered. Is this true and therefore am I legally entitled to keep this as it has come to my address. leave it in a collection box or other mail receptacles. Step 1. I recently mailed a friend a package, toilet paper of all things, she had a hard time locating any in her area. Local Office-- keep your complaint succinct and stick to the facts.File a complaint for each package that went missing or that was misdelivered.. Of course, if the merchandise is delivered to you by mistake, instead of to the person named on the address, you cannot keep it. The BBB is pretty much useless even when dealing with private businesses. 5. How is Undeliverable and Misdelivered Mail Handled? For packages, you may always use one of the private package delivery firms rather than the USPS. I'm having the worst luck ever. People living in parts of Bellevue say they're tired of re-delivering mail that letter carriers place in the wrong mail box. The owner also have the right to sue the courier too. What to do if USPS Misdelivered Mail to my Address? Misdelivered parcel: My supervisor a 204b called me up today and told me that I had misdelivered a package on the 9th of February. 4. you have no right to claim the package. Before the package has shipped: If your package hasn’t shipped, call the USPS immediately to see if your mail can be retrieved. Both Federal 2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return it. I called customer service Best Buy and they can't do anything because it's an ebay store. (Its just the recipient's name that is different and as far as I am aware he is nowhere nearby) A couple days later customer reaches out saying that the package had not been delivered, and that she called the post office and it had been delivered to wrong house. The owner has the right to sue you on this particular ground if you claim the package or lost it or destroyed it. By law, you may keep the merchandise and consider it a gift. I accidentally put the number of the house next door on it her old address. Congress is the body that ultimately regulates the USPS. Ebay best_buy won't refund me because tracking says delivered. USPS misdelivered my package and ebay seller best_buy won't refund me. Step 2. Want to save time and ship from home? Consumer Affairs-- this is the district level, and they will refer it to the local office for resolution in some regard. It was the same street number but the wrong Street they are very similar sounding. The package was an … So you need to follow the chain of command for your complaint, in this order. I shipped a product to a customer last week. Upgraded shipping to Priority Mail instead or Standard Post, sent it on time. Use Click-N-Ship ® service to pay for postage and print a shipping label from your printer or at a Post Office ™ location. Also both the addresses on the front of the package and the shipping invoice are my address so it wasn't a delivery mistake. Plus, you can schedule a USPS ® pickup from your home or office. 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