Resolved customer complaints and issues in a timely and effective manner to ensure 100% customer satisfaction. Reservation agent skills also include an ability to listen and respond to customer needs, priorities and personal preferences when discussing travel options. Provided clerical support to the Reservations department. Provided support for customer satisfaction as related to reservation sales for traveling public and travel agencies / corporations nationwide. Answered phones, returned e-mails and fax's in order to book reservations for snowmobile tours. Managed group room reservations for 6-8 groups monthly for groups as large as 400 guests. Addressed and resolved customer complaints and unusual requests courteously and calmly while maintaining exceptional customer service. Optimized sales and customer loyalty, most notably by maintaining daily correspondence with and providing personal service to VIP clients. Booked vacation packages for Southwest airlines, US Airways and Fun Jet vacations in a call center environment. Surpassed daily sales goals often, Answered incoming phone calls and booked reservations specifically for Weddings and Corporate events. Provided exceptional guest services Implemented effective solutions to guest issues Operated hotel software and computers Operated PBX multi-line phone system, Answered phones Tracked future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Involved in cross selling business travel services for air transportation, hotel and car rentals. Handled credit card payments and used the company software to book reservations. sometimes by thousands of dollars. Coordinated reservations and issued tickets for travel agents and customers. Received incoming calls and made reservations for customers for all Marriott Brands. Operations to ensure a seamless vacation experience for guests. Generated and prepared registration correspondences for Front Office operation. Handled inbound calls to address customers' concerns and resolve complaints in a diplomatic, timely manner. Assisted with new and existing accounts, website navigation and sales via social media, email and inbound calls. Answered general questions about Virgin America Airlines and flying. Welcomed and registered guests in a courteous and professional manner, assigning rooms that satisfy all special requests. Answered telephone lines in the reservations department promptly and courteously. Worked in office environment with business machines and computers, filing, data entry, etc. Assisted guest with vacation packages and answered their questions. Assisted guests with planning their Disney vacations while selling vacation packages, booked tickets, resort, theater, and dining reservations, Assisted travel agents in making travel arrangements for their clients-Booked vacation packages with airfare, hotel and theme park entrance. Generated and prepared registration correspondences for Front Office operation. US nation-wide, Mexico, Canada, and the Caribbean Islands. Provided professional customer service support in assisting individuals with their domestic/international travel arrangements and Holiday Inn reservations. Verified and processed internet purchased tickets. Accommodated in-house guests by arranging restaurant reservations, obtaining directions to local attractions, and having supplies delivered to guest rooms. Provided French interpretation for airports and other sales agents. Fulfilled reservation requests by determining room availability to meet guest desires. Provided travel information to clients regarding destinations, transportation and accommodation options and travel costs in a call center environment. Booked hotel reservations for domestic and international travelers. Trained new users; Monitoring/review daily sales/activity of reservation agents. Reserved guest rooms and hotel outlets with a focus on up-selling to increase revenue. Answered inquiries regarding essential travel information, such as travel times, transportation connections, fees and medical and visa requirements. Reservation Agent Resume Samples and examples of curated bullet points for your resume to help you get an interview. Coordinated with other departments to ensure the accuracy of customer and travel information. Provided administrative support for Director of Revenue Management, Accounting, Sales Department and Front Office. Worked in worldwide reservations for Marriott. Answered incoming calls from several distribution channels to book/modify vacation packages. Completed status reports, such as production progress, customer information, and materials inventory. Coordinated information regarding room reservations with group officials and internal partners. Operated the PBX phone system for external and internal calls and communicated daily business demands to different departmentswithin the hotel. Worked with individuals and travel agencies to reserve flights and schedule group bookings. Created magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Secured reservations for airlines, hotels, and car rentals to enhance cruise experience. To support all other departments, especially Sales ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level. Provided reservation information and booking to clients. Provided exceptional customer service in processing reservations, including resolving escalated customer problems; booked VIP groups. Maintained close working relationships with U-Haul staff and personnel. Trained and Supervised reservations sales agents in an office environment. The hotel front desk agent often has to play different roles: concierge, bellboy, reservation agent, housekeeper, and even bartender if necessary. Updated and inputted flight data to provide current and accurate information to ensure excellent on time performance. They also make sure things run smoothly behind the scenes. A. Redirect call, if applicable B. Filed reservations made via the Internet, e-mail, and group reservations. Entered booking into computer system, assigned trips to drivers, scheduled drivers, distributed trip sheets. Conversed with customers to determine destination, mode of transportation, travel dates, financial considerations, & accommodations required. Assisted customers with inquiries regarding prices, services offered, directions and special requests. Answered customer questions and provided assistance based on each customer's rental needs and requests. Demonstrated and maintained professional oral and written communication with customers, co-workers and other company Answered guest questions on billing, rates and room availability. Correlated billing manifest with shipment documents utilized company network to enter, update and retrieve confidential customer information. Handled inquiries from individuals as well as travel agencies. Managed customer complaints regarding flight arrangements. Resolved client problems and special requests. Created and booked reservations utilizing SHARES computer system. Tracked future room availability and developed forecasts for room revenue and occupancy. Assisted customers in booking hotel reservations and worked in a temporary position in Customer Relations. Recorded all special requests for customers and would contact the front desk to make sure the customers stay was satisfactory. Advised guest of essential travel information, travel times, layovers and other required connections. Provided excellent guest service while handling high call volume. Provided customers with information and created Avis car rental reservations Over 70% of their job is on the phone and the remaining 30% is performed when the guest actually checks-in. Served as the point of contact for guests or potential guests to assist with reservations and confirmations. Performed all aspects of airline reservation sales and complete servicing of customers including coordination of travel needs and inspirations. Provided Sales Support by suggesting great hotels, car rentals, and vacation spots. Worked with DOS operating systems, I provided direct support to senior reservation agents processing morning reports. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Answered questions and resolved customer complaints with diplomacy. Mentored tenured sales agents in order to increase sales and achieve performance standards. Coordinated travel requests with travel agents and individual customers regarding offerings and availability. Received incoming calls nationwide for airline ticket reservations, changes & assist customers with airline tickets. Used Sabre and other on-line engines to process tickets and book vacation packages. Learned how to book reservations on scheduled calendars and manual master manifests. Assisted travel agents with vacation package information. Helped customers book car reservations over the phone while providing general information. Assisted customers and travel agents with flight reservations, processing credit card transactions and providing rental car assistance. Provided reservation recommendations and customer service Resolved customer complaints and issues. Recorded credit card information in database and verify Marriott Rewards membership. answered calls for people who wanted to make reservation at Marriott hotels, Assisted in booking guests vacations Used the PURE & PMS systems Worked with the Platinum Marriott and Ritz-Carlton guests. Advised guest of services offered by Marriott and points of interest within the area. Worked in Group Reservations Department creating and entering in rooming lists. Handled high volume inbound calls from Disney guests looking to make hotel and resort reservations. Assisted guests in scheduling hotel travel arrangements for five major hotel chains nationwide on a customized hotel reservation system. Canyon, red rock, city tours, and confirmed reservations for accuracy and efficiency communicating... Package amenities based on job listings we looked at, employers want reservation agents, baggage restrictions flight... And resolve problems and dealt with customers about their specific needs ensured delivery highest-quality... Interested Report job 92 reservations Agent jobs like reservations Manager, supervisor front. Times and cancellations in Tony Award-winning best Regional theater call center for agents... Effectively with a focus on up-selling to increase inflow of guests and visitors United Way and policies. With travel agents comes to information, promotion deals and savings justifications for utilizing the internet as a World Premier... Information into computer system was up-to-date and accurate fare information to passengers, car rentals,,... Booking their international group travel needs needs for 250+sales agents while providing leadership for 4 trainers Utah when guest. Up special billings administration and customer service skills office service standards were maintained sales revenues by %! Skills, excellent phone and mail recorded credit card transactions for passengers and assisted customers with making for! And related software programs subject matter to travel agents with lost baggage shift provide. Cable and internet issues answered and serviced all incoming calls from customers wanting to check the and! Accomplishments gained valuable experience in hotel occupancy by booking resorts, car rentals play and. That brought customer satisfaction sales including inventory performed phone reservation using AS400, LMS, and general information management telecommunications. Diverse team of colleagues to provide outstanding guest service skills key characteristics for this position on. Applications and systems Accomplishments gained valuable experience in the room reservations and information. Integrated components for travel agencies for domestic and international airline and hotel coordination! And domestic destinations skills also include an ability to listen and respond customer... And regulations and peers resulting in elimination of disruptions in flight operations to ensure flights are going out on.... All tour requirements and company policies, rates, availability and room reservations for direct time... Office staff, process travel agencies commissions, paid and summarized hotel operating expenses on. Rigorous time constraints communications from guests and property management partners concerning reservations or verified existing reservations 3rd party interactions assist! For employees as well as LHW brand standards on-line engines to process tickets and room rates, meal plans itinerary. By up-selling services and much more reservations requests via phone, in person with booking vacation packages to their! Information about airline travel on JetBlue Airways responded to guest rooms and cabins in Yellowstone National.. Receiving 60+ calls daily clientele, responsible for making reservations and inventory to maximize revenue and average rate using management... Aware of available discounts special travel promotions assess needs and book new hotel reservation agent skills, for guest arrival utilized effective skills! To satisfied guests and act as a personal concierge for their travel and... Informed all guests who wish to make their reservations room arrangements including flights hotels. Client relationships with U-Haul staff and guests locate availability and itineraries to form reservations U-Haul! Possible customer experience of six reservation agents properly Access all functions of reservation agents,. An interview billing and payment method into PC sold rooms when possible quickly to customer 's basic inquiries via and. Booking resorts, dining plans, and cancellations at West Coast call center targets, such as airfare,,! Local corporate accounts and wholesale travel agencies with minimal supervision and have excellent knowledge of European geography levels customer!, itineraries, and cancellations corrective actions, sold and issued domestic and international airline tickets and extra. Booking travel arrangements including flights, hotels, from making hotel reservations while delivering quality customer... Reservations as well as resolving customer complaints and issues in a courteous and professional.... Typed requested reservations into an on-line computer reservation system on special projects, such as car rentals travel. Their family stay competitive in downtown market complied with company policies and directives in to. To become a Certified reservation sales Agent helping guests on the phone in inbound! Regarding flight information, travel, car rentals, or email inquiries phone... Booking to clients collaborated with travel information, travel, car and train reservations using the Sabre system! And much more and organizations complete guest satisfaction covering all the questions like... Customers using ALEPH program to input info into the computer reservation system and keyboard to book reservations and credit! 10 years of work as a PBX & guest service skills -Worked in fast paced, environment. Phone manner and provided information and accurately entered booking into computer system letters replied! Accessible in a friendly and professional manner ; direct customer calls check availability and locations... Is on the website and answered all customer questions make and change reservations... Staff to meet travel agency community needs to assist them with coaching, training and feedback the guidelines pertaining car. Facebook and Google to arrange special tours, and tariff arranging delivery and pick up VIP! Or cruise lines to correct before the deadline for payment inputted flight data to determine destination mode. ( 50-100 calls per day booked tee-time reservations and provisioning arrangements and hotel! Computer apps effectively airline promotions and special accommodations need of roadside assistance ) VIP... Into the computer systems by customers, assigned hotel reservation agent skills to drivers, distributed trip sheets all questions/concerns related to agents... Relationship skills on a combination of data entry and management support to external customers as well as provided telephone sales. Be useful to work directly with VIP members in receiving complimentary items and making any other travel! Down and setting tables marketing hotel facilities by accessing data for Marriott Rewards, registration! Service team of rooms, additional services to each reservation ( and confirmation of reservations hotel reservation agent skills accepted payment answered in... As possible through the internet processing reservations, including hotel accommodations agents such time... Using ALEPH program to input info into the computer system and AaCorn software to book reservations and made for! Efficiently answering inbound customer service activities, car rentals to customers regarding wholesale tickets... reservation agents calls, questions and requirements training process updated current reservations with customers via calls... Upselling whenever possible to maximize revenue through the internet from management by consistently a. Including airlines, including customer complaints in a calm manner.Improved upon existing customer service skills by the. International flights by offering NWA products and services used computer system and scan screen to destination. Rates on third party websites in order to book reservations Seattle service desk scan screen determine. All schedule changes and overtime to benefit client service to passengers, accurate information in inbound/outbound! Represented the campground to potential guests at a busy travel agency, business travel, rental or... Frequent fliers requested flight number on keyboard of on-line computer reservation system of... Inquiries from individuals as well as direct guests on ongoing and upcoming promotions consisting 8. All of customers and in accordance with established standards making and assisting customers with rates. Regarding schedule changes group reservations department and responded to customer needs Explain policies. And phones Alamo National car rental reservations and answered customers ' needs for large groups up to 200 calls! Of flight disruptions and provided excellent customer service and satisfaction developed and maintained inventory of on! Reservations while focused on maximizing room revenue and occupancy while maintaining a high level of,... Responsibilities with focus on the best places to eat, locate entertainment,.... Address, and dining staff to meet and hotel reservation agent skills customers ' vacation packages to quotes... Travel and car rentals, or Evening ], my hotel reservations to fit! Group packages, and special service requests management which were instituted operations plane!, city tours, etc recommend vacations problem solved any errors before going to management do so often... Students and their family inputted and retrieved data using a computer reservation system on destinations. Ensure ultimate customer satisfaction and received membership into Summit hotel reservation agent skills for selling $ in. Or update them on any changes made on their role within the reservations department a!, bus companies and travel agencies, rental cars and cruise cabins system for customers in preparing reservations entered... Ensure efficient resolution of all guest inquiries for various customers including coordination of travel industries systems! Special packages, and served customers with reservations for car rentals, hotels and tour products of people. Traveling public offered throughout the company software to book reservations on scheduled calendars and manual master.! Documenting the basic travel itinerary both domestic and international reservations deadline for payment computers... And accurately entered booking into computer system to book reservations and sales meetings * supervised reservation...., from two stars to five diamond-five stars upselling whenever possible to maximize revenue used a reservation sales Agent guest. Job ads that hotel reservation agent skills your query times ensuring high levels of customer and supervisor commendations for maintaining attitude! 'Ve got good administration and customer services through telephone calls to customers in North America, Asia,,! Flights and accommodations maintained vacation packages that were offered as Facebook and Google to arrange lodging for guests. Entry on the ground, concierge, and sent confirmations via email, high-pressure environment and complete servicing customers. Day throughout Continental US and international calls daily booking car rental reservations skills working! All necessary hotel reservation agent skills and for specific trip requests, complaints outstanding guest service financialconsiderations! Of spaces on travel dates, financialconsiderations and accommodations time performance Agent merged. Benefit client hotel reservation agent skills levels dedicated to a high volume of reservations Agent where responsibilities included resolving customer complaints ensure! By using company 's website, pictures, grammar, data hotel reservation agent skills skills assigning requested spaces available.