Resolved customer complaints and issues in a timely and effective manner to ensure 100% customer satisfaction. Reservation agent skills also include an ability to listen and respond to customer needs, priorities and personal preferences when discussing travel options. Provided clerical support to the Reservations department. Provided support for customer satisfaction as related to reservation sales for traveling public and travel agencies / corporations nationwide. Answered phones, returned e-mails and fax's in order to book reservations for snowmobile tours. Managed group room reservations for 6-8 groups monthly for groups as large as 400 guests. Addressed and resolved customer complaints and unusual requests courteously and calmly while maintaining exceptional customer service. Optimized sales and customer loyalty, most notably by maintaining daily correspondence with and providing personal service to VIP clients. Booked vacation packages for Southwest airlines, US Airways and Fun Jet vacations in a call center environment. Surpassed daily sales goals often, Answered incoming phone calls and booked reservations specifically for Weddings and Corporate events. Provided exceptional guest services Implemented effective solutions to guest issues Operated hotel software and computers Operated PBX multi-line phone system, Answered phones Tracked future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Involved in cross selling business travel services for air transportation, hotel and car rentals. Handled credit card payments and used the company software to book reservations. sometimes by thousands of dollars. Coordinated reservations and issued tickets for travel agents and customers. Received incoming calls and made reservations for customers for all Marriott Brands. Operations to ensure a seamless vacation experience for guests. Generated and prepared registration correspondences for Front Office operation. Handled inbound calls to address customers' concerns and resolve complaints in a diplomatic, timely manner. Assisted with new and existing accounts, website navigation and sales via social media, email and inbound calls. Answered general questions about Virgin America Airlines and flying. Welcomed and registered guests in a courteous and professional manner, assigning rooms that satisfy all special requests. Answered telephone lines in the reservations department promptly and courteously. Worked in office environment with business machines and computers, filing, data entry, etc. Assisted guest with vacation packages and answered their questions. Assisted guests with planning their Disney vacations while selling vacation packages, booked tickets, resort, theater, and dining reservations, Assisted travel agents in making travel arrangements for their clients-Booked vacation packages with airfare, hotel and theme park entrance. Generated and prepared registration correspondences for Front Office operation. US nation-wide, Mexico, Canada, and the Caribbean Islands. Provided professional customer service support in assisting individuals with their domestic/international travel arrangements and Holiday Inn reservations. Verified and processed internet purchased tickets. Accommodated in-house guests by arranging restaurant reservations, obtaining directions to local attractions, and having supplies delivered to guest rooms. Provided French interpretation for airports and other sales agents. Fulfilled reservation requests by determining room availability to meet guest desires. Provided travel information to clients regarding destinations, transportation and accommodation options and travel costs in a call center environment. Booked hotel reservations for domestic and international travelers. Trained new users; Monitoring/review daily sales/activity of reservation agents. Reserved guest rooms and hotel outlets with a focus on up-selling to increase revenue. Answered inquiries regarding essential travel information, such as travel times, transportation connections, fees and medical and visa requirements. Reservation Agent Resume Samples and examples of curated bullet points for your resume to help you get an interview. Coordinated with other departments to ensure the accuracy of customer and travel information. Provided administrative support for Director of Revenue Management, Accounting, Sales Department and Front Office. Worked in worldwide reservations for Marriott. Answered incoming calls from several distribution channels to book/modify vacation packages. Completed status reports, such as production progress, customer information, and materials inventory. Coordinated information regarding room reservations with group officials and internal partners. Operated the PBX phone system for external and internal calls and communicated daily business demands to different departmentswithin the hotel. Worked with individuals and travel agencies to reserve flights and schedule group bookings. Created magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Secured reservations for airlines, hotels, and car rentals to enhance cruise experience. To support all other departments, especially Sales ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level. Provided reservation information and booking to clients. Provided exceptional customer service in processing reservations, including resolving escalated customer problems; booked VIP groups. Maintained close working relationships with U-Haul staff and personnel. Trained and Supervised reservations sales agents in an office environment. The hotel front desk agent often has to play different roles: concierge, bellboy, reservation agent, housekeeper, and even bartender if necessary. Updated and inputted flight data to provide current and accurate information to ensure excellent on time performance. They also make sure things run smoothly behind the scenes. A. Redirect call, if applicable B. Filed reservations made via the Internet, e-mail, and group reservations. Entered booking into computer system, assigned trips to drivers, scheduled drivers, distributed trip sheets. Conversed with customers to determine destination, mode of transportation, travel dates, financial considerations, & accommodations required. Assisted customers with inquiries regarding prices, services offered, directions and special requests. Answered customer questions and provided assistance based on each customer's rental needs and requests. Demonstrated and maintained professional oral and written communication with customers, co-workers and other company Answered guest questions on billing, rates and room availability. Correlated billing manifest with shipment documents utilized company network to enter, update and retrieve confidential customer information. Handled inquiries from individuals as well as travel agencies. Managed customer complaints regarding flight arrangements. Resolved client problems and special requests. Created and booked reservations utilizing SHARES computer system. Tracked future room availability and developed forecasts for room revenue and occupancy. Assisted customers in booking hotel reservations and worked in a temporary position in Customer Relations. Recorded all special requests for customers and would contact the front desk to make sure the customers stay was satisfactory. Advised guest of essential travel information, travel times, layovers and other required connections. Provided excellent guest service while handling high call volume. Provided customers with information and created Avis car rental reservations Over 70% of their job is on the phone and the remaining 30% is performed when the guest actually checks-in. Served as the point of contact for guests or potential guests to assist with reservations and confirmations. Performed all aspects of airline reservation sales and complete servicing of customers including coordination of travel needs and inspirations. Provided Sales Support by suggesting great hotels, car rentals, and vacation spots. Worked with DOS operating systems, I provided direct support to senior reservation agents processing morning reports. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Answered questions and resolved customer complaints with diplomacy. Mentored tenured sales agents in order to increase sales and achieve performance standards. Coordinated travel requests with travel agents and individual customers regarding offerings and availability. Received incoming calls nationwide for airline ticket reservations, changes & assist customers with airline tickets. Used Sabre and other on-line engines to process tickets and book vacation packages. Learned how to book reservations on scheduled calendars and manual master manifests. Assisted travel agents with vacation package information. Helped customers book car reservations over the phone while providing general information. Assisted customers and travel agents with flight reservations, processing credit card transactions and providing rental car assistance. Provided reservation recommendations and customer service Resolved customer complaints and issues. Recorded credit card information in database and verify Marriott Rewards membership. answered calls for people who wanted to make reservation at Marriott hotels, Assisted in booking guests vacations Used the PURE & PMS systems Worked with the Platinum Marriott and Ritz-Carlton guests. Advised guest of services offered by Marriott and points of interest within the area. Worked in Group Reservations Department creating and entering in rooming lists. Handled high volume inbound calls from Disney guests looking to make hotel and resort reservations. Assisted guests in scheduling hotel travel arrangements for five major hotel chains nationwide on a customized hotel reservation system. Canyon, red rock, city tours, and confirmed reservations for accuracy and efficiency communicating... 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