Wrapping, shipping, and mailing something you never asked to receive is a huge pain in the ass. To check for an item’s return window, a buyer can navigate to his/her Orders page and select Return/Replace Items. I sold a mini scooter to a buyer on amazon, with 7 days after the buyer received the item, she requested for a full refund because the item was not as described. But the law applies to ALL unordered packages that you receive. I think you misunderstood my post. So I can not offer the buyer 50% deduction. Opinion here is that that option to escalate should not be there for people who have the  50 percent refund option. Legally you sent them a gift. If the buyer says not as described, broken or anything similar the seller loses. I have all the tracking information that proves they have the package. It’s just a lesson to be more careful next time. No. When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. Share best practices, tips, and insights. I received the mother board back, but it's not the same one I sent to you. Isn't that just a trick for us to get a defect on our seller performance since it will end up with a unresolved strike? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Buyer buys four items and says that one item was broken. The buyer has delivery confirmation to prove receipt. One common complaint occurs when buyers need to return an item. Super nice! I called customer service, which e-mailed me a return label. Must I notify the seller if I keep unordered merchandise without paying for it? Remember book and cd of the month clubs? I also sold a DEWALT 7 tool set with Tool Box. When a buyer has a transaction with a seller and the seller sends the wrong thing by mistake, IT IS NOT A GIFT. They will never win, not in a million years. What makes me sick is it was vintage jewelry I worked really hard to put together. On it’s return the seller refunded only the item price, after complaining refunded outgoing postage, but refused to refund return … I make a LOT of Custom Lockets and I have never sent the wrong one to the wrong person. Instead of ebay instructing the seller the correct path, or offering up refunding without a seller strike without resolution, or any directions such as "WATCH OUT IF YOU CLICK HERE, YOU'RE GOING TO GET A HUGE DEMERIT ON YOUR ACCOUNT, CLICK HERE INSTEAD!". The law does not say that the buyer is entitled to keep the item that was sent in error. The word UNORDERED plays a big part that is not fully explained. The policy does not include items sent by mistake. Are you sure, or do we just have a misunderstanding here? When I choose that option, it tells me to escalate the situation to customer service. But the seller saw this bolded and underlined: I think I messed up. So I did the boneheaded thing and put the wrong shipping labels on the wrong package. Anyone who doesn't like the facts, call up the federal trade commission, and argue with them. Unfortunately we had a case like this back around February. Functionally it may seem to work the same but that is because the remedy of small claims court is prohibitive for most sales. The website says wrong item shipment can be returned to the store, but that is incorrect. Should I do it? and loads of sellers have kissed the item goodbye the moment they sent it. I sold a item to a buyer recently. The item turned up yesterday and I noticed the buyer has sent me a difference item from what I sent her. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchadise, provided the seller pays for shipping and handling. Message 14 of 26 (878 Views) Reply. Basically the seller you loses their money and item. If the item has been fulfilled by a third-party seller, the buyer can be charged a maximum restocking fee of 20%, even if the product was returned to the seller in its original condition within the 30-day duration. I have called them 5 times and sent 6 emails. I recently bought a Microsoft Surface Book 2 and was sent 4 used textbooks instead. Stubborn and insistent but still polite. The problem is that the remedy for the seller is in most cases impractical to enforce. Note: Mercari also reserves the right to approve or deny claims at their discretion. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Loads of seller have sent the wrong item. If you read the details of the consumer protection rules there is a clear difference between items sent in expectation of future payment and items sent by mistake. So if Ebay rules in favor of the buyer, the seller can still do partial refunds??? Sad I know, but internet theft is rampant because there's no face to face, no looking each other in the eye, and opportunists are always there waiting for you to make a mistake. No one can force this person to return your item. Whereas this is a forum, people share personal experiences and personal opinions -- usually with a self awareness that saves them from feeling the need to restate their point repeatedly or argue with those of different experience or opinion. What can I do? Etsy won’t accept my tracking information If you get a “Tracking not supported” error, this may be due to the carrier requiring security validation on their site. There is one where you can click "Buyer return wrong item". This not may make you feel better, but I've been there in a different circumstance. Just my 2 cents regarding the return of items. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Give support, share information, and connect with fellow members. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Anyone have this issue before. That’s why eBay developed Hassle Free Returns (which wouldn’t work in this case because you won’t be refunding the buyer). That changed from a $357 item being listed as $35.70. The will not have anything to do with me. I'd give the buyer the benefit of the doubt for a minute by asking / messaging if (s)he realized the wrong one was sent back... see attached pics, etc. Q. Mailing items and then sending a bill was indeed the origination of the law. I contacted customer service could not file a complaint did not recieve payment. I honored the sale. Buyer claims the item wasn’t received. Posts: 111. In my case, the recipient returned the missent goods upon being so informed. I hope this was a simple oversight that we can fix easily. The serial numbers are different. If so, then please send me back the right one and then I'll send you yours back. It's too bad some reading are missing the point. Sorry this happened to you. PayPal Seller Protection exists to help sellers trade confidently on eBay. I think I messed up. This one is really clear - I’m curious to see if EBay protects the OP. Now why would ebay want to set up sellers for failure? Seller sent me wrong item. The federal trade commission has created the law of the land. You can mark your boxes to make sure you know what's in it before you send it. Did you make a mistake and send me yours back instead? Once a sale is complete and you’ve acquired the item, the sale is final, and in the absence of a specific return policy, neither the seller nor the buyer can nullify the transaction.1 However, if the item is later found to have a defect—even if it’s a few years later—you … The short of the long. What? Your buyer can only return an Amazon wrong package, if it meets the following standards: An item is returnable – it … The buyer requested a refund the following day but I had already mailed the item. Buyer returned wrong item. Bad , Bad transaction. I checked the Serial numbers and the Unique ID numbers on my item from the pictures in my listing and they are totally different from the one they had sent back to me. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Registered: ‎03-23-2007. Good luck. It is largely used for misdelivery (i.e. Sent wrong item and buyer will not return. I've done it myself, three times in fact. In your case the buyer placed an order but the goods are not as described (wrong item sent) and therefore you are liable to pay return postage, or as you have done provide a prepaid return label. Then later send a bill for the stuff. If an unordered item shows up on your porch, mistake or not, it is by law a gift. Now, I don't understand why ebay would want to put that option of "buyer return wrong item " to allow us to escalate to customer service if the seller is going to lose 100% of the case anyways? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I clicked the report " buyer return wrong item " and explain my reasons and uploaded pictures. Since I agree THEY ARE STEALING, I would also get personal. I sold an item on ebay will I mistakingly sold as Blu-ray not DVD (My error), obviously this went to an ebay case and I agreed to return the item. Yes, it's misleading... we all agree. I am trying to help sellers be informed. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. Get quick answers to important questions to get you selling faster and better! Then I called back the company that shipped me the vacuum. The recipient isn’t legally obligated to return something that they were sent by mistake. They swapped/switch out their defective one and sent their broken unit back to me. Bottom line is Ebay has it set up to allow buyers to get away with this kind of behavior. See below for details. Q. It is fraud. Isn't that just a trick for us to get a defect on our seller performance since it will end up with a unresolved strike? Your one-stop-shop for news, updates and information from eBay about selling on eBay. It is not changed by opinions. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. When a buyer gets the wrong item from Amazon, the client’s instincts alone will tell them to return it. Most likely a bot huh? I listed and item and forget to add one number. I contacted my local post office who cited  a regulation specifically pertaining to receiving merchandise in error. Unfortunately, it has also been my experience, that what the law or regulation says matters only to those who act ethically without it, but against those who act unethically despite the law, it will matter only if you can find someone to enforce the law on your behalf,  or interprete the law to your benefit, or find precedent for your view. In that case the laws say the buyer SHOULD return the item but there is no easy way to enforce it, as someone said above. Ebay item sold, refund given, buyer won't return item. Most likely a bot huh? You can put them on your blocked list. It was not intended to cover when a buyer ORDERS something but receives the wrong thing. I say wait until EBay does it’s thing, and then call CS and don’t give up. I didn't find the reg in a quick search now, so I recommend contacting post office (both informally and formally in a service request). I made a mistake of trying to escalate this to ebay. It certainly has made me triple check everythng I do, including what I put in my packages. They harassed people. If you send out a wrong item to your buyer, that item won’t be covered. The buyer is entitled to return an item that arrives faulty or damaged—even if you said in your listing that you don’t accept returns. Defective merchandise must be accepted for return, regardless of any policy, and you must be given the option of a repair, replacement item, or refund of the price. A. It works exactly the same way.....we don't have to like it, but I added the link because sellers need to be informed what the law is. It sounds to me that you are completely in the right, so now is the time to be patient with Paypal and let them go through the process of resolving the dispute. Only once did someone try to use the "gift" excuse. Noone is giving legal advice, because no one here is admitting to be a lawyer. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Of course someone bought it in minutes. They are flat out theives!! Afterwards it asks you to choose how much to refund with the full refund as the default choice. Buyer can mention in the purchase order that the defective items will be returned and no cost will be paid as delivery charges or production and material cost etc etc. Essentially, ebay has set up the seller. I apologise and said I was relying on help just now with my eBay as I was unwell. Anyone got advice for me. Nice! A buyer SHOULD NOT have to pay to return an item when the return is due to the seller's misrepresentation, poor packaging or other instances where the buyer is not at fault. Offer a 30 day return so therefor the SNAD return case saying it vintage. Option, it tells me to say her item was dirty and torn inside sleeve talks when. 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